Frequently asked questions
Everything you need to know about Caava Group, our ecosystem of platforms, and the TurnQuest to Caava Evolve transition.
The group, the brands, and how to get started.
Caava Group is the parent company of Turnkey Africa, Agencify, Caava AI, and TurnQuest Solutions Nigeria, driving insurance transformation in Africa through digital, AI, and scalable innovation.
We brought Turnkey Africa, Agencify, Caava AI, and TurnQuest Solutions Nigeria together under Caava Group to deliver a more seamless, powerful, and future-ready insurtech experience. This unification allows us to pool our strengths — decades of insurance expertise, cutting-edge AI, and agent-led distribution — under one focused vision. It simplifies our identity, enhances collaboration, and better reflects the integrated value we offer to clients across Africa’s insurance ecosystem.
Caava Group powers the future of insurance in Africa with AI-driven, cloud-based technology that connects insurers, banks, brokers, and agents in one digital ecosystem. We help partners launch products faster, automate operations, fight fraud, and deliver modern customer experiences across all channels.
- Caava Evolve: A powerful SaaS suite for insurers combining core functionalities like CRM, quote engines, automation, and AI, designed to modernize legacy operations — a future-ready insurtech suite that streamlines operations, reduces turnaround times, and improves service delivery.
- Caava AI: The innovation engine of Caava Group, redefining how insurance works in Africa. Our intelligent AI solutions and agents automate complex processes, accelerate claims and underwriting, and elevate customer experience — empowering insurers to operate faster, safer, and with greater insight.
- Agencify: A seamless platform empowering insurance agents and intermediaries with tools for digital distribution, client management, and fast policy issuance.
- TurnQuest: A proven enterprise system trusted for policy administration, claims management, and financial processing, with 28+ years of powering core insurance operations across Africa.
You can contact our team for a personalized demo or sign up through our product pages. We’ll guide you through onboarding and configuration tailored to your business. Reach us through info@caavagroup.com.
Not at all. Our solutions are modular and scalable, making them ideal for insurers of all sizes, insurance agents, and partners across Africa.
We bring together trusted legacy systems with next-gen AI, designed specifically for the African insurance market. Our deep domain knowledge sets us apart.
We are headquartered in Nairobi and operate across Africa, serving insurers, insurance agents, and partners committed to digital transformation in insurance.
The TurnQuest to Caava Evolve transition.
What End-of-Life means, what stays supported, and how we guide every customer through migration.
TurnQuest reaches End-of-Life (EoL) in 2027 — but it is not being switched off.
EoL is a strategic planning marker, not a shutdown date. TurnQuest remains stable and supported beyond 2027 while future innovation focuses on Caava Evolve.
Yes. All your current contractual terms remain fully valid.
When you decide to migrate to Caava Evolve, your contract will transition seamlessly with no impact on pricing, SLAs, or support. This ensures a smooth and predictable shift when you are ready.
TurnQuest is planned to reach End-of-Life (EoL) in 2027, but this does not mean it will stop working or be switched off. TurnQuest will continue operating reliably, and customers will be supported throughout the transition.
EoL simply signals that Turnkey is focusing future innovation and enhancements on Caava Evolve, our modern platform.
EoL is a strategic planning marker, not a shutdown date. It means:
- No major new features will be added to TurnQuest,
- The platform will remain stable and supported,
- Customers will have time to plan their migration comfortably.
EoL is designed to help customers move forward without disruption, not to pressure them.
No. TurnQuest will remain functional and supported beyond 2027. Customers will still receive:
- Technical support,
- Critical fixes,
- Operational assistance,
- Compliance guidance where possible.
This ensures continuity while customers prepare for migration at their own pace.
Not immediately — but we strongly encourage customers to begin planning early. Starting discussions and assessments now allows you to:
- Move on your own timeline,
- Avoid last-minute pressure,
- Benefit from new capabilities sooner, and
- Position your operations for long-term stability.
Migration is not a rush, but being proactive ensures a smoother, cost-efficient transition.
Turnkey understands that each customer operates on different timelines. For customers who need more time, we are reviewing the feasibility of upgrading WebLogic 12c → 14c, which appears to be a straightforward path. This may provide:
- Additional compliance runway,
- Continued stability,
- Flexibility in scheduling migration.
This ensures no customer is rushed while still positioning them for the future.
While TurnQuest remains supported, Caava Evolve is where all future innovation will happen. By migrating, customers benefit from:
- Cloud-native architecture built for speed and scalability,
- Modern, intuitive user interfaces,
- Stronger cybersecurity and regulatory compliance,
- AI-powered processes and automation,
- Seamless integrations through APIs,
- Lower long-term maintenance and operational costs,
- Faster release cycles and continuous improvements.
Migrating early allows you to unlock these advantages sooner.
Yes — fully. Turnkey provides end-to-end migration support, including:
- Migration readiness assessments,
- Comprehensive planning and timelines,
- Data migration and validation,
- UAT and parallel run support,
- Go-live assistance,
- Post-migration monitoring and optimization.
Our goal is a smooth, low-risk, fully guided transition.
Caava Evolve is designed to support the full range of operations currently running on TurnQuest. We are onboarding customers in phases to ensure:
- Personalized support,
- Proper module readiness,
- Stable transitions,
- And tailored rollouts where needed.
Customers are encouraged to engage early so we can align module readiness to their timelines.
We recommend customers start planning now, even if they intend to migrate later. Early planning helps:
- Reduce operational risk,
- Manage budgets effectively,
- Prepare teams and processes,
- Ensure compliance readiness,
- Align with internal business cycles.
Starting early provides flexibility, while delaying planning may compress timelines later.
Still have questions?
Our team is happy to walk you through the ecosystem, your migration options, or a personalized demo.