FAQs
Frequently Asked Questions
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What is Caava Group?
Caava Group is the parent company of Turnkey Africa, Agencify, and Caava AI, driving Africa’s insurance transformation through digital, AI, and scalable innovation.
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Why did we unify these brands under one umbrella?
We brought Turnkey Africa, Agencify, and Caava AI together under Caava Group to deliver a more
seamless, powerful, and future-ready insurtech experience. This unification allows us to pool our strengths—
decades of insurance expertise, cutting-edge AI, and agent-led distribution—under one focused vision. It
simplifies our identity, enhances collaboration, and better reflects the integrated value we offer to clients
across Africa’s insurance ecosystem. -
What solutions does Caava Group offer?
Caava Group powers the future of insurance in Africa with AI-driven, cloud-based technology that connects insurers, banks, brokers, and agents in one digital ecosystem. We help partners launch products faster, automate operations, fight fraud, and deliver modern customer experiences across all channels.
a) Caava Evolve: A future-ready insurtech suite combining AI, automation, and customer-centric tools to
streamline operations, reduce turnaround times, and improve service delivery.b) Caava AI: An intelligent AI platform designed to optimize underwriting, claims processing, customer
engagement, and document triage through 24/7 smart automation.c) Agencify: A seamless platform empowering insurance agents and intermediaries with tools for digital
distribution, client management, and fast policy issuance.d) TurnQuest: A proven enterprise system trusted for policy administration, claims management, and
financial processing, with 28+ years of powering core insurance operations across Africa -
What is Caava Evolve?
Caava Evolve is a powerful SaaS suite for insurers combining core functionalities like CRM, quote engines, automation, and AI, designed to modernize legacy operations.
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Is TurnQuest still available?
Yes, TurnQuest remains fully supported and operational. While we’re transitioning to Caava Evolve as our next-generation platform, TurnQuest will continue to be maintained through at least the end of 2027 — and possibly beyond depending on client needs and compliance updates.
We are currently reviewing upgrade paths (such as WebLogic 12c to 14c) to extend compliance and stability. When the time comes, migration to Caava Evolve will be seamless, with all the strengths of TurnQuest preserved and enhanced by a modern interface, AI features, and new capabilities.
TurnQuest continues to support your operations reliably, with no disruption in service or support.
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Will my current contract with Turnkey Africa still be valid under Caava Group?
Yes, all existing customer contracts remain valid and unchanged. If you choose to migrate to Caava Evolve, your contract will transition seamlessly, without disruption to commercial terms, service levels, or ongoing support. You can continue engaging with your account manager as usual.
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Who are Caava AI and Agencify built for?
Caava AI serves insurers with intelligent automation for underwriting, claims, and operations. Agencify supports insurance agents, brokers, and intermediaries with digital distribution and policy management.
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How do I get started with your solutions?
You can contact our team for a personalized demo or sign up through our product pages. We’ll guide you through onboarding and configuration tailored to your business. Reach us through info@caavagroup.com
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Is Caava Group only for large insurers?
Not at all. Our solutions are modular and scalable, making them ideal for insurers of all sizes, insurance agents, and partners across Africa.
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What makes Caava Group different?
We bring together trusted legacy systems with next-gen AI, designed specifically for the African insurance market. Our deep domain knowledge sets us apart.
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Where does Caava Group operate?
We are headquartered in Nairobi and operate across Africa, serving insurers, insurance agents, and partners committed to digital transformation in insurance.
Any questions? Get in Touch