{"id":659,"date":"2023-07-26T04:13:15","date_gmt":"2023-07-26T04:13:15","guid":{"rendered":"https:\/\/jthemes.net\/themes\/wp\/martex\/?page_id=659"},"modified":"2025-11-21T15:11:59","modified_gmt":"2025-11-21T15:11:59","slug":"faqs","status":"publish","type":"page","link":"https:\/\/caavagroup.com\/index.php\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"659\" class=\"elementor elementor-659\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-03485ad elementor-section-full_width gr--whitesmoke  inner-page-hero ion division elementor-section-height-default elementor-section-height-default\" data-id=\"03485ad\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1ebccef\" data-id=\"1ebccef\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cc50ca6 elementor-widget elementor-widget-martex_faq\" data-id=\"cc50ca6\" data-element_type=\"widget\" data-widget_type=\"martex_faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n<!-- FAQs-3\r\n============================================= -->\r\n<section id=\"faqs-2\" class=\"pt-100 faqs-section\">\r\n    <div class=\"container\">\r\n\r\n                    <!-- SECTION TITLE -->\r\n            <div class=\"row justify-content-center\">\r\n                <div class=\"col-md-10 col-lg-9\">\r\n                    <div class=\"section-title mb-70\">\r\n\r\n                        <!-- Title -->\r\n                        <h2 class=\"s-50 w-700\">FAQs<\/h2>\r\n\r\n                        <!-- Text -->\r\n                        <p class=\"s-21 color--grey\">Frequently Asked Questions<\/p>\r\n\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        \r\n        \r\n<div class=\"row justify-content-center\">\r\n    <div class=\"col-lg-11 col-xl-10\">\r\n        <!-- QUESTIONS ACCORDION -->\r\n        <div class=\"accordion-wrapper\">\r\n            <ul class=\"accordion\">\r\n                                    <!-- QUESTIONS CATEGORY #1 -->\r\n                    <li class=\"accordion-item is-active \">\r\n                        <!-- CATEGORY HEADER -->\r\n                        <div class=\"accordion-thumb\">\r\n                            <h4 class=\"s-28 w-700\">What is Caava Group? <\/h4>\r\n                        <\/div>\r\n\r\n                        <!-- CATEGORY ANSWERS -->\r\n                        <div class=\"accordion-panel\">\r\n\r\n\r\n                            <!-- QUESTION #1 -->\r\n                            <div class=\"accordion-panel-item mb-35\">\r\n\r\n                                <p>Caava Group is the parent company of Turnkey Africa, Agencify, and Caava AI, driving Africa\u2019s insurance transformation through digital, AI, and scalable innovation.<\/p>\r\n                            <\/div> <!-- END QUESTION #1 -->\r\n\r\n                        <\/div> <!-- END CATEGORY ANSWERS -->\r\n\r\n\r\n                    <\/li> <!-- END QUESTIONS CATEGORY #1 -->\r\n                                    <!-- QUESTIONS CATEGORY #1 -->\r\n                    <li class=\"accordion-item  \">\r\n                        <!-- CATEGORY HEADER -->\r\n                        <div class=\"accordion-thumb\">\r\n                            <h4 class=\"s-28 w-700\">Why did we unify these brands under one umbrella? <\/h4>\r\n                        <\/div>\r\n\r\n                        <!-- CATEGORY ANSWERS -->\r\n                        <div class=\"accordion-panel\">\r\n\r\n\r\n                            <!-- QUESTION #1 -->\r\n                            <div class=\"accordion-panel-item mb-35\">\r\n\r\n                                <p>We brought Turnkey Africa, Agencify, and Caava AI together under Caava Group to deliver a more <br \/>seamless, powerful, and future-ready insurtech experience. This unification allows us to pool our strengths\u2014<br \/>decades of insurance expertise, cutting-edge AI, and agent-led distribution\u2014under one focused vision. It <br \/>simplifies our identity, enhances collaboration, and better reflects the integrated value we offer to clients <br \/>across Africa\u2019s insurance ecosystem.<\/p>\r\n                            <\/div> <!-- END QUESTION #1 -->\r\n\r\n                        <\/div> <!-- END CATEGORY ANSWERS -->\r\n\r\n\r\n                    <\/li> <!-- END QUESTIONS CATEGORY #1 -->\r\n                                    <!-- QUESTIONS CATEGORY #1 -->\r\n                    <li class=\"accordion-item  \">\r\n                        <!-- CATEGORY HEADER -->\r\n                        <div class=\"accordion-thumb\">\r\n                            <h4 class=\"s-28 w-700\">What solutions does Caava Group offer? <\/h4>\r\n                        <\/div>\r\n\r\n                        <!-- CATEGORY ANSWERS -->\r\n                        <div class=\"accordion-panel\">\r\n\r\n\r\n                            <!-- QUESTION #1 -->\r\n                            <div class=\"accordion-panel-item mb-35\">\r\n\r\n                                <p>Caava Group powers the future of insurance in Africa with AI-driven, cloud-based technology that connects insurers, banks, brokers, and agents in one digital ecosystem. We help partners launch products faster, automate operations, fight fraud, and deliver modern customer experiences across all channels.<\/p><p><strong>a) Caava Evolve:<\/strong> A future-ready insurtech suite combining AI, automation, and customer-centric tools to <br \/>streamline operations, reduce turnaround times, and improve service delivery.<\/p><p><strong>b) Caava AI:<\/strong> An intelligent AI platform designed to optimize underwriting, claims processing, customer <br \/>engagement, and document triage through 24\/7 smart automation.<\/p><p><strong>c) Agencify:<\/strong> A seamless platform empowering insurance agents and intermediaries with tools for digital <br \/>distribution, client management, and fast policy issuance.<\/p><p><strong>d) TurnQuest:<\/strong> A proven enterprise system trusted for policy administration, claims management, and <br \/>financial processing, with 28+ years of powering core insurance operations across Africa<\/p>\r\n                            <\/div> <!-- END QUESTION #1 -->\r\n\r\n                        <\/div> <!-- END CATEGORY ANSWERS -->\r\n\r\n\r\n                    <\/li> <!-- END QUESTIONS CATEGORY #1 -->\r\n                                    <!-- QUESTIONS CATEGORY #1 -->\r\n                    <li class=\"accordion-item  \">\r\n                        <!-- CATEGORY HEADER -->\r\n                        <div class=\"accordion-thumb\">\r\n                            <h4 class=\"s-28 w-700\">What is Caava Evolve?<\/h4>\r\n                        <\/div>\r\n\r\n                        <!-- CATEGORY ANSWERS -->\r\n                        <div class=\"accordion-panel\">\r\n\r\n\r\n                            <!-- QUESTION #1 -->\r\n                            <div class=\"accordion-panel-item mb-35\">\r\n\r\n                                <p>Caava Evolve is a powerful SaaS suite for insurers combining core functionalities like CRM, quote engines, automation, and AI, designed to modernize legacy operations.<\/p>\r\n                            <\/div> <!-- END QUESTION #1 -->\r\n\r\n                        <\/div> <!-- END CATEGORY ANSWERS -->\r\n\r\n\r\n                    <\/li> <!-- END QUESTIONS CATEGORY #1 -->\r\n                                    <!-- QUESTIONS CATEGORY #1 -->\r\n                    <li class=\"accordion-item  \">\r\n                        <!-- CATEGORY HEADER -->\r\n                        <div class=\"accordion-thumb\">\r\n                            <h4 class=\"s-28 w-700\">Is TurnQuest still available? <\/h4>\r\n                        <\/div>\r\n\r\n                        <!-- CATEGORY ANSWERS -->\r\n                        <div class=\"accordion-panel\">\r\n\r\n\r\n                            <!-- QUESTION #1 -->\r\n                            <div class=\"accordion-panel-item mb-35\">\r\n\r\n                                <p>Yes, TurnQuest remains fully supported and operational. While we\u2019re transitioning to Caava Evolve as our next-generation platform, TurnQuest will continue to be maintained through at least the end of 2027 \u2014 and possibly beyond depending on client needs and compliance updates.<\/p><p>We are currently reviewing upgrade paths (such as WebLogic 12c to 14c) to extend compliance and stability. When the time comes, migration to Caava Evolve will be seamless, with all the strengths of TurnQuest preserved and enhanced by a modern interface, AI features, and new capabilities.<\/p><p>TurnQuest continues to support your operations reliably, with no disruption in service or support.<\/p>\r\n                            <\/div> <!-- END QUESTION #1 -->\r\n\r\n                        <\/div> <!-- END CATEGORY ANSWERS -->\r\n\r\n\r\n                    <\/li> <!-- END QUESTIONS CATEGORY #1 -->\r\n                                    <!-- QUESTIONS CATEGORY #1 -->\r\n                    <li class=\"accordion-item  \">\r\n                        <!-- CATEGORY HEADER -->\r\n                        <div class=\"accordion-thumb\">\r\n                            <h4 class=\"s-28 w-700\">Will my current contract with Turnkey Africa still be valid under Caava Group? <\/h4>\r\n                        <\/div>\r\n\r\n                        <!-- CATEGORY ANSWERS -->\r\n                        <div class=\"accordion-panel\">\r\n\r\n\r\n                            <!-- QUESTION #1 -->\r\n                            <div class=\"accordion-panel-item mb-35\">\r\n\r\n                                <p>Yes, all existing customer contracts remain valid and unchanged. If you choose to migrate to Caava Evolve, your contract will transition seamlessly, without disruption to commercial terms, service levels, or ongoing support. You can continue engaging with your account manager as usual.<\/p>\r\n                            <\/div> <!-- END QUESTION #1 -->\r\n\r\n                        <\/div> <!-- END CATEGORY ANSWERS -->\r\n\r\n\r\n                    <\/li> <!-- END QUESTIONS CATEGORY #1 -->\r\n                                    <!-- QUESTIONS CATEGORY #1 -->\r\n                    <li class=\"accordion-item  \">\r\n                        <!-- CATEGORY HEADER -->\r\n                        <div class=\"accordion-thumb\">\r\n                            <h4 class=\"s-28 w-700\">Who are Caava AI and Agencify built for? <\/h4>\r\n                        <\/div>\r\n\r\n                        <!-- CATEGORY ANSWERS -->\r\n                        <div class=\"accordion-panel\">\r\n\r\n\r\n                            <!-- QUESTION #1 -->\r\n                            <div class=\"accordion-panel-item mb-35\">\r\n\r\n                                <p>Caava AI serves insurers with intelligent automation for underwriting, claims, and operations. Agencify supports insurance agents, brokers, and intermediaries with digital distribution and policy management.<\/p>\r\n                            <\/div> <!-- END QUESTION #1 -->\r\n\r\n                        <\/div> <!-- END CATEGORY ANSWERS -->\r\n\r\n\r\n                    <\/li> <!-- END QUESTIONS CATEGORY #1 -->\r\n                                    <!-- QUESTIONS CATEGORY #1 -->\r\n                    <li class=\"accordion-item  \">\r\n                        <!-- CATEGORY HEADER -->\r\n                        <div class=\"accordion-thumb\">\r\n                            <h4 class=\"s-28 w-700\">How do I get started with your solutions? <\/h4>\r\n                        <\/div>\r\n\r\n                        <!-- CATEGORY ANSWERS -->\r\n                        <div class=\"accordion-panel\">\r\n\r\n\r\n                            <!-- QUESTION #1 -->\r\n                            <div class=\"accordion-panel-item mb-35\">\r\n\r\n                                <p>You can contact our team for a personalized demo or sign up through our product pages. We\u2019ll guide you through onboarding and configuration tailored to your business. Reach us through info@caavagroup.com<\/p>\r\n                            <\/div> <!-- END QUESTION #1 -->\r\n\r\n                        <\/div> <!-- END CATEGORY ANSWERS -->\r\n\r\n\r\n                    <\/li> <!-- END QUESTIONS CATEGORY #1 -->\r\n                                    <!-- QUESTIONS CATEGORY #1 -->\r\n                    <li class=\"accordion-item  \">\r\n                        <!-- CATEGORY HEADER -->\r\n                        <div class=\"accordion-thumb\">\r\n                            <h4 class=\"s-28 w-700\">Is Caava Group only for large insurers?<\/h4>\r\n                        <\/div>\r\n\r\n                        <!-- CATEGORY ANSWERS -->\r\n                        <div class=\"accordion-panel\">\r\n\r\n\r\n                            <!-- QUESTION #1 -->\r\n                            <div class=\"accordion-panel-item mb-35\">\r\n\r\n                                <p>Not at all. Our solutions are modular and scalable, making them ideal for insurers of all sizes, insurance agents, and partners across Africa.<\/p>\r\n                            <\/div> <!-- END QUESTION #1 -->\r\n\r\n                        <\/div> <!-- END CATEGORY ANSWERS -->\r\n\r\n\r\n                    <\/li> <!-- END QUESTIONS CATEGORY #1 -->\r\n                                    <!-- QUESTIONS CATEGORY #1 -->\r\n                    <li class=\"accordion-item  \">\r\n                        <!-- CATEGORY HEADER -->\r\n                        <div class=\"accordion-thumb\">\r\n                            <h4 class=\"s-28 w-700\">What makes Caava Group different? <\/h4>\r\n                        <\/div>\r\n\r\n                        <!-- CATEGORY ANSWERS -->\r\n                        <div class=\"accordion-panel\">\r\n\r\n\r\n                            <!-- QUESTION #1 -->\r\n                            <div class=\"accordion-panel-item mb-35\">\r\n\r\n                                <p>We bring together trusted legacy systems with next-gen AI, designed specifically for the African insurance market. Our deep domain knowledge sets us apart.<\/p>\r\n                            <\/div> <!-- END QUESTION #1 -->\r\n\r\n                        <\/div> <!-- END CATEGORY ANSWERS -->\r\n\r\n\r\n                    <\/li> <!-- END QUESTIONS CATEGORY #1 -->\r\n                                    <!-- QUESTIONS CATEGORY #1 -->\r\n                    <li class=\"accordion-item  \">\r\n                        <!-- CATEGORY HEADER -->\r\n                        <div class=\"accordion-thumb\">\r\n                            <h4 class=\"s-28 w-700\">Where does Caava Group operate? <\/h4>\r\n                        <\/div>\r\n\r\n                        <!-- CATEGORY ANSWERS -->\r\n                        <div class=\"accordion-panel\">\r\n\r\n\r\n                            <!-- QUESTION #1 -->\r\n                            <div class=\"accordion-panel-item mb-35\">\r\n\r\n                                <p>We are headquartered in Nairobi and operate across Africa, serving insurers, insurance agents, and partners committed to digital transformation in insurance.<\/p>\r\n                            <\/div> <!-- END QUESTION #1 -->\r\n\r\n                        <\/div> <!-- END CATEGORY ANSWERS -->\r\n\r\n\r\n                    <\/li> <!-- END QUESTIONS CATEGORY #1 -->\r\n                \r\n            <\/ul>\r\n        <\/div> <!-- END QUESTIONS ACCORDION -->\r\n    <\/div>\r\n<\/div>                    <!-- MORE QUESTIONS LINK -->\r\n            <div class=\"row\">\r\n                <div class=\"col\">\r\n                    <div class=\"more-questions mt-40\">\r\n                        <div class=\"more-questions-txt bg--white-400 r-100\">\r\n                            <p class=\"p-lg\">\r\n                                <p>Any questions?\u00a0 <a class=\"color--theme\" href=\"https:\/\/jthemes.net\/themes\/wp\/martex\/contact-us\">Get in Touch<\/a><\/p>\r\n                            <\/p>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        \r\n\r\n    <\/div> <!-- End container -->\r\n<\/section> <!-- END FAQs-3 -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQs Frequently Asked Questions What is Caava Group? Caava Group is the parent company of Turnkey Africa, Agencify, and Caava AI, driving Africa\u2019s insurance transformation through digital, AI, and scalable innovation. Why did we unify these brands under one umbrella? We brought Turnkey Africa, Agencify, and Caava AI together under Caava Group to deliver a&hellip;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-659","page","type-page","status-publish","hentry","entry"],"_links":{"self":[{"href":"https:\/\/caavagroup.com\/index.php\/wp-json\/wp\/v2\/pages\/659","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/caavagroup.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/caavagroup.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/caavagroup.com\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/caavagroup.com\/index.php\/wp-json\/wp\/v2\/comments?post=659"}],"version-history":[{"count":19,"href":"https:\/\/caavagroup.com\/index.php\/wp-json\/wp\/v2\/pages\/659\/revisions"}],"predecessor-version":[{"id":11317,"href":"https:\/\/caavagroup.com\/index.php\/wp-json\/wp\/v2\/pages\/659\/revisions\/11317"}],"wp:attachment":[{"href":"https:\/\/caavagroup.com\/index.php\/wp-json\/wp\/v2\/media?parent=659"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}